Booking Terms & Conditions

IMBAC LTD

Booking Terms & Conditions – 1 December 2024

  1. LODGE ACCESS 3
  2. EMERGENCY EVACUATION & FIRST AID 3
  3. SAFETY 3
  4. SAFETY INSTRUCTIONS 3
  5. SAFETY CONCERNS 3
  6. HANDRAILS 3
  7. STAIRS 3
  8. SMOKING POLICY 3
  9. SERVICES 3
  10. DINING ROOM SERVICE 3
  11. WASTE DISPOSAL 3
  12. BOOKING CONDITIONS 3
  13. RESPONSIBLE PERSON 3
  14. SUMMER & PRE-SEASON BOOKINGS CONDITIONS 4
  15. COVID conditions 4
  16. Standard Conditions 4
  17. WINTER BOOKING CONDITIONS 4
  18. BOOKING TYPES 4
  19. WEEKEND BOOKING 5
  20. NOT TRANSFERABLE 5

vii. DURATION 5

viii. UNDER 5 CHILDREN 5

  1. ADDITIONAL INFORMATION 5
  2. CLEANING OF ROOMS 5
  3. BED LINEN/TOWELS 5
  4. SHARED ROOM DISCLOSURE 6
  5. TRAVEL INSURANCE 6
  6. CANCELLATIONS & REFUNDS 6
  7. CANCELATION CONDITIONS 6
  8. COVID & Influenza CANCELLATION 6
  9. Requirements/reasons for COVID & Influenza Cancellation Requests: 6

IMBAC COVID & Influenza Safety Plan 7

Introduction 7

IMBAC Limited is located at 15 Plum Pine Road, Smiggin Holes 7

Cleaning, disinfecting and waste management by guests at IMBAC lodge when a member of your room has been tested positive for a  COVID infection 9

When visiting IMBAC we require that all members and guests are aware of both safety and general requirements.

  1. LODGE ACCESS

Access to and from the lodge at any time, except in an emergency is only via the downstairs front entrance door. This is to ensure lodge security.

  1. EMERGENCY EVACUATION & FIRST AID

There are emergency evacuation diagrams throughout the lodge including all bedrooms, toilets etc. Please be aware of where your closest emergency exit points are located. Also be aware of the location of all fire extinguishers, hose reels, fire blankets and the first aid kit.

The Managers are the Emergency Wardens and in the case of an emergency their instructions are to be followed. The Managers are also first aid officers.

  1. SAFETY

    1. SAFETY INSTRUCTIONS

Various safety instructions are located in the foyer on the notice board labelled “Safety Notice Board” and should be read on arrival at the lodge to ensure you understand all current safety requirements while staying at or visiting the lodge.

  1. SAFETY CONCERNS

Report any safety concerns to the Managers as soon as possible.

  1. HANDRAILS

Be aware of areas where steps are located ensuring you use stairs safely by holding handrails.

  1. STAIRS

Be aware of any ice build-up that may occur on external stairs. Be aware of ice on all other external areas such as the car park which can be slippery and these areas should be used with caution.

  1. SMOKING POLICY

IMBAC is a non-smoking lodge. Smoking is not permitted on the IMBAC leasehold area, including external areas. Contravention may result in cancellation of a booking.

  1. SERVICES

    1. DINING ROOM SERVICE

IMBAC is a club lodge and as such is not serviced as a commercial lodge. Your cooperation with the roster system is appreciated. This involves setting tables and tidying up after meals.

  1. WASTE DISPOSAL

Disposal of waste is to be done in accordance with instructions displayed on the lodge notice board or as advised by the Managers. Sharp objects such as needles are to be disposed of in the secure yellow receptacles provided.

  1. BOOKING CONDITIONS

    1. RESPONSIBLE PERSON

As the person responsible for making the booking you are also required to ensure all your guests attached to your booking are aware of the above requirements. You are also responsible for ensuring that those guests who are part of your booking act in a responsible manner while guests at IMBAC.

  1. SUMMER & PRE-SEASON BOOKINGS CONDITIONS

    1. COVID conditions

      1. Full names and telephone numbers of all persons staying at the lodge must be listed regardless of age
      2. As the responsible person making this booking, it is your responsibility to ensure that all persons in your party comply with NSW Health restrictions
      3. We recommend that each member of your party is vaccinated against COVID
      4. Only persons listed on the booking form are to access the lodge. No visitors are allowed at any time.
      5. All people staying at the lodge are required to bring their own sheets, pillow slips and towels. It is recommended you bring your own sleeping bags/doonas/blankets due to the potential of COVID.

    2. Standard Conditions

      1. Access to and from the lodge at any time, except in an emergency is only via the front entrance door. This is to ensure lodge security.
      2. There are emergency evacuation diagrams throughout the lodge including all bedrooms, toilets etc.
      3. Please be aware of where your closest emergency exit points are located. Also be aware of the location of all fire extinguishers, hose reels, fire blankets and the first aid kit.
      4. Various safety instructions are located in the foyer on the notice board labelled “Safety Notice Board” and should be read on arrival at the lodge to ensure you understand all current safety requirements while staying at or visiting the lodge.
      5. Report any safety concerns to the Booking Officer as soon as possible.
      6. IMBAC is a non-smoking lodge. Smoking is not permitted on the IMBAC leasehold area, including external areas.
      7. Whilst visiting the lodge and surrounds no fires must be lit
      8. Be aware of areas where steps are located ensuring you use stairs safely by holding handrails.
      9. Disposal of waste is the responsibility of the Member/Guest making the booking. No rubbish is to be left on site. Sharp objects such as needles are to be disposed of in the secure yellow receptacles provided.
      10. As the person responsible for making the booking you are also required to ensure all your guests attached to your booking are aware of the above requirements. You are also responsible for ensuring that those guests who are part of your booking act in a responsible manner while guests.
      11. The cleaning/damage bond will be refunded, if appropriate, at the earliest time after inspection.

  2. WINTER BOOKING CONDITIONS

    1. BOOKING TYPES

There are three booking types accepted as follows:

  • 5 Day Booking – Check-in Sunday and Check-out Friday
  • Weekend Booking – Check in Friday and Check-out Sunday
  • 7 Day Booking – Check-in Sunday and Check-out Sunday

  1. WEEKEND BOOKING

Friday 3.00pm to Sunday 1.30pm (Note – lunch not included on day of arrival) Friday evening meal and Sunday lunch are included in the rate Friday evening meal must be indicated on form if required.

Weekend bookings to be PAID IN FULL at time of placing booking.

  1. 5 DAY BOOKING

Sunday 3.00pm to Friday 1.30pm (Note – lunch not included on day of arrival).

  1. 7 DAY BOOKING

Friday to Friday or Sunday to Sunday Commencing 3.00pm and ending 1.30pm (Note – lunch not included on day of arrival).

  1. OTHER BOOKING

Other booking configurations will only be accepted one month prior to your arrival date if those beds have not already been booked

  1. NOT TRANSFERABLE

Bookings are not transferable or saleable to another party. All booking matters must be directed to the Booking Officer. A breach of these terms will result in automatic cancellation of all bookings and disciplinary action against any offenders.

  1. DURATION

Maximum duration of booking is for 28 days per person.

  1. UNDER 5 CHILDREN

The Club will not accept bookings for children under 5 years old outside dedicated “Under 5 weeks’ ‘ Under 5 Weeks are scheduled (in addition to Jnr Training) and are listed on the website, unless outside of the winter period or where deemed acceptable by the committee. The availability calendar has the most up to date dates – the aforementioned is a guide only. Under 5 year olds may be permitted at other times as part of a whole lodge booking or where the booking officer has checked with other parties already booked in the lodge.  Children under the age of 2 are free of charge. Children aged 2-4 are charged at 50% of the relevant child rate. In Summer children under 5 are free. 

  1. ADDITIONAL INFORMATION

    1. CLEANING OF ROOMS

As IMBAC is not fully a serviced lodge; rooms must be cleaned, vacuumed and vacated by 1.30pm on day of departure by the departing guests. Directions will be given for the cleaning of rooms. Baggage may be left in the foyer or the Games Room on this day if required (NOT in the lounge area or corridors).

  1. BED LINEN/TOWELS

Members and guests are provided Linen and Towels as part of their booking fee in Winter. It is a breach of the booking terms to use Lodge pillows without pillowslips, and blankets without sheets. If using a sleeping bag, please use a fitted sheet on the mattress as well.

  1. SHARED ROOM DISCLOSURE

IMBAC provides bunk style accommodation and our rooms are a mix of two and four beds. During junior & senior training you may be required to share with other guests or members

  1. TRAVEL INSURANCE

IMBAC recommends that you obtain personal travel insurance.

  1. CANCELLATIONS & REFUNDS

    1. CANCELATION CONDITIONS

Cancellations must be made in writing, via email by the person who booked the room, to the Booking Officer at imbacbookings@gmail.com

If the room is re-booked the cost to the person booking the room will be refunded minus a booking fee of $150.

If the room is not re-booked there will be no refund unless the COVID & Influenza clause  applies

IMBAC recommends that you obtain personal travel insurance to protect against additional costs/ expenses incurred as well as cancellation costs such as loss of deposit, medical expenses, loss of personal belongings, public liability and cancellation fees.

  1. COVID & Influenza CANCELLATION

To provide peace of mind and encourage the safety of our members and guests, we will remove the applicable cancellation fee and refund the money based on the below conditions.

  1. Requirements/reasons for COVID & Influenza Cancellation Requests:

  • If Government Restrictions and border closures prevent travel to IMBAC on required dates;
  • If guest or immediate family member are diagnosed with COVID and require isolation that prevents travel to IMBAC on required dates;
  • If Perisher Resort or IMBAC is not open on required dates due to COVID and/or Government restrictions;

To qualify for a refund you must have reported a COVID or Influenza positive test to the relevant state government and provide the IMBAC booking officer with a copy of the same.

IMBAC COVID & Influenza Safety Plan

Introduction 

IMBAC Limited is located at 15 Plum Pine Road, Smiggin Holes 

  1. The Club is a member/associate of the Ski Lodges Organisation of Perisher Smiggins and Guthega Inc (SLOPES), which represents the 88 ski clubs of the Perisher Range Resorts of Perisher, Smiggin Holes and Guthega. 
  2. The Club recognises the significant adverse health and economic impacts that the COVID pandemic has had and continues to have in Australia. 
  3. The primary objective of the Club is to take all reasonable steps to ensure the health and safety of all people who are employed by the Club and/or choose to stay in and use the facilities of the Club. The purpose of implementing this policy is to enable the Club to fulfil this primary objective. 
  4. The Club has identified the following risk profile: 
    1. During the winter season large numbers of members and guests can visit the premises and come into close contact with each other; 
    2. Many of the facilities at the premises are shared; 
    3. The age profile of some members increases the risk and the potential severity of symptoms that may be experienced if they are exposed to COVID
  5. Whilst these risks still remain, the Club’s policy has changed in that members and guests do not need to show proof of vaccination although we do still recommend that all guests and members be vaccinated.

General Management of Risks

  1. Wearing masks during an outbreak of COVID or Influenza:
    1. Where there has been an outbreak of COVID or Influenza members and guests may be required to wear masks in shared areas. Masks will be provided at no cost to members and guests and will follow recommendations of the NSW government. You may provide your own masks if you prefer.
    2. It is important that guests and members maintain a distance of 1.5m from the managers when masks are not practical such as in areas where food is prepared and managed.
  2. Ventilation
    1. When members and guests are not in their rooms we encourage them to keep the window open when weather allows to maintain a ventilation flow. Doors to the rooms must remain closed.
    2. Members and guests are encouraged to keep at least one window on either side of the lodge dining and lounge areas open.
  3. Cleaning
    1. Members and guests are encouraged to clean surfaces in their rooms on a daily basis. Cleaning equipment is provided

Conditions of Entry regarding COVID & Influenza

  1. IMBAC recognises the significant adverse health impacts resulting from COVID and Influenza viruses. 
  2. The primary objective of IMBAC is to take all reasonable steps to ensure the health and safety of all people who choose to stay in and use the facilities of IMBAC. The purpose of implementing this Policy is to enable IMBAC to fulfil this primary objective.
  3. By seeking entry or entering onto Club premises each person is deemed to have consented to the provision of this Policy. 
  4. If IMBAC reasonably believes that a person displays symptoms of COVID and / or Influenza upon entry to IMBAC, or while staying in and using IMBAC’s facilities, IMBAC may at its sole discretion refuse entry or direct the person to leave IMBAC’s premises.  It is a condition of entry that a person complies with any direction given by IMBAC in that regard. 
  5. It is a condition of entry that a person agrees to undertake COVID and / or Influenza test testing and provide those results upon request by IMBAC.  A refusal to comply with this request may result in a refusal to enter IMBAC or a direction to leave IMBAC’s premises.
  6. By entering onto Club premises that person is taken to have consented to the collection and use of health information within the meaning of the Privacy Act 1988.
  7. The collection and use of any health information will be for the purposes of allowing IMBAC to achieve the objectives in Clause 2 above.  
  8. IMBAC will comply with any obligations in the Privacy Act in respect to any relevant health information.  

Effective Date and Review Period

This Policy is effective from 1 December 2023.

This Policy will be reviewed on a regular basis and updated as required.  

Cleaning, disinfecting and waste management by guests at IMBAC lodge when a member of your room has been tested positive for a  COVID infection

This information provides guidance on how a guest can safely clean their rooms at IMBAC lodge where persons have either been in isolation following infection with COVID or in quarantine because they have had a potential exposure to an infected person.

If you experience any of the following symptoms of COVID you should immediately ask the manager for a RAT kit.

  • fever (37.5 degrees Celsius or higher)
  • cough.
  • sore throat.
  • shortness of breath (difficulty breathing)
  • runny nose.
  • loss of taste.
  • loss of smell.

If you test positive please follow the instructions below

Note: it is expected that all guests in the room will carry out the cleaning to allow minimum exposure to other guests and staff.

Basic facts

  • The virus that causes COVID is spread by respiratory droplets generated when people with COVID infection cough and sneeze. The droplets can lead to infection in people who are in close contact. The droplets can also contaminate surfaces, where other people can pick the virus up.
  • The COVID virus can live for several days on some surfaces, such as stainless steel and plastic, under certain conditions. Sunlight, humidity and temperature can influence how long the virus survives in the environment.
  • The virus can easily be destroyed through cleaning with a neutral detergent and a disinfectant (see Cleaning products section below).

Guidance within the lodge

  • You will be assigned your own bathroom that only you and other potentially infected guests will have access to.
  • You must not mix with other guests other than those in your room
  • You must abide by any directions given by the Perisher/Smiggins management
  • You must abide by any directions given by the manager
  • Food will be made available but you will eat in your room. When food is delivered by the staff, it will be left outside the door and you must not open the door until the staff have left.

Guidance for cleaning

  • Staff will provide cleaning products for guests to clean the room
  • Where able, windows and curtains  should be opened during cleaning. Do not leave the door to the room open.
  • Any frequently handled items in the accommodation where a guest who has been tested positive with a RAT need to be thoroughly cleaned using approved products.
  • Soft furnishings, such as chairs and bedheads, should be vacuumed.
  • All consumables, such as opened toilet rolls or tissue boxes, should be discarded unless they can be cleaned.
  • The room should be allowed to air dry before being used again so leave the windows fully open where practical

Linen

  • You will be provided with a “linen bag” to put all linen, blankets and mattress protectors..

Cleaning products

  • You will be provided with approved cleaning products that should be used on all hard surfaces. Gloves should be worn.
  • All products and equipment used for cleaning must be left in the room.

Personal protection for cleaning staff

  • When cleaning you should wear the following PPE:
    • Face mask
    • Eye protection (goggles)
    • Single use gloves
  • Your mask should be either on or off completely and not dangle from your neck. Ensure your mask always covers both your nose and mouth.

Tips for using PPE safely and effectively:

  • Care should be taken when removing PPE as it may be contaminated:
    • Ensure all PPE is disposed of in a plastic bag provided by the manager

Waste handling

  • Ensure any waste is disposed of in the plastic bag provided.

On completion of the cleaning please sign the form below so that the manager knows it has been completed. Please leave the form on one of the beds.

Following the completion of the cleaning the guest who has made the booking must contact the manager on 0468 717 406 for further instructions. DO NOT APPROACH THE MANAGER DIRECTLY

Name Signature

Effective Date and Review Period 

This Policy is effective from 1 December 2023.

This Policy will be reviewed on a regular basis and updated as required. 

This Policy has been adopted by the Club as the best way to manage the risk of exposure to COVID at the Club’s premises. The Club acknowledges that risk profiles may change and alternative measures to eliminate the risk may become available over time. The Club will continue to review its risk profile.